Telehealth and Conferencing

There are a number of tools to use to collaborate with your team in a secure manner.
Microsoft Teams
What is Teams?

Microsoft Teams is part of the Office 365 applications suite available to all Queensland Health staff. It is a great way to collaborate with members of your team and can be used on your personal and corporate supplied desktop computer, laptop and/or mobile device.

 

What can I use Teams for?

Microsoft Teams can be used for:

  • Virtual team meetings
  • Creating teams based on your department or unit area
  • Hosting virtual ward rounds via the Microsoft Teams Video Conferencing capabilities.

Microsoft Teams should not be used for:

  • Sharing any patient information in the chat function or;
  • Patient Identification such as URN, Date of Birth, Ward Location or photos in the chat function
  • Recording video and audio calls that disclose any sensitive patient information.

 

Cyber Security Update

As outlined in Cyber Security Group's QHEPS fact sheet, the Teams chat feature can still be used for communicating non-sensitive information i.e. sending a meeting or appointment link is acceptable if the provided link does not contain any sensitive information.

Up to 250 participants are allowed in a Teams meeting.

Microsoft Teams Live Events are available to Queensland Health Staff. A Microsoft Teams Live Event can host up to 10,000 participants. Queensland Health staff must log a job via the Online IT Support portal under Office 365 extensions to have the access provisioned for their account. Subject to approval, access can take up to 24 hours to apply to a user account.

A webcam is not required for a Microsoft Teams meeting but you may require headphones with a microphone or a headset.

Cyber Security Group (CSG) has defined the following three levels of information classification:

Official: classified for transmission of non-business-related correspondence.

Sensitive: classified for the transmission of personally identifiable, confidential or commercial information.

Protected: classified for the transmission of information which is highly sensitive or risks personal safety.

 

In accordance with Cyber Security and their Fact Sheet via QHEPS - Methods to Securely Transfer Information electronically, staff can share sensitive clinical information via video and audio calls during meetings.

Staff however are NOT permitted to:

  • record video and audio calls containing sensitive information
  • share sensitive information or links to sensitive information via the Teams chat feature
  • share sensitive information or links to sensitive information in the 'Posts' section of Teams and Channels

 

Please refer to the QRG - How to Create a New Team

Please refer to the QRG - Create and Schedule Teams Meetings

Staff can still make direct calls and group calls without having to host or join a meeting. These are private and will not appear in any team conversation. They can do this by navigating to the Calls tab on the left menu pane or clicking the video or phone icon during private or group chats.

Please refer to the QRG - Working with Files on Teams

Copy and paste the following link to the address bar of a file explorer window - C:\Users\novellusername\AppData\Roaming\Microsoft\Teams\Backgrounds\Uploads

Be sure to type in your novell username in the bold section. Once you save your custom images in this 'Uploads' folder, it will immediately be available in the backgrounds settings of Teams.

backgrounds

Contact us

For IT related support call Queensland Health IT Support

1800 198 175

Tele-Video Conferencing
 

Queensland Health manage telehealth platforms that are utilised upon clinicians state-wide. Metro South Health encourages clinicians to deliver services via telehealth to provide patients with choice when accessing healthcare. The Queensland Health definitions of telehealth include:

  • live stream video for clinical and educational sessions
  • store and forward telehealth
  • teleradiology for diagnostic imaging home monitoring
  • home monitoring equipment and telehealth services

For more information Queensland Health Staff must access the Telehealth Services Page by clicking this link (QHEPS).

Zoom
Cyber Security Update

Please refer to the latest Cyber Security Communique on the use of Zoom.

As outlined in Cyber Security Group's QHEPS fact sheet, the chat features for this third party application can still be used for communicating non-sensitive information i.e. sharing and sending of links are acceptable if the provided links do not contain any sensitive information.

 

Although this application is easily accessible and its use is permitted, it is not a supported application for Queensland Health devices.

 

How to download Zoom?

Zoom requires staff to sign up for a free account via the Zoom website. Then, download the application by opening the Software Centre icon on your PC desktop and search for Zoom. Click install and follow the prompts.

A webcam is not required for a Zoom meeting but you may require headphones with a microphone or a headset.

Cyber Security Group (CSG) has defined the following three levels of information classification:

Official: classified for transmission of non-business-related correspondence.

Sensitive: classified for the transmission of personally identifiable, confidential or commercial information.

Protected: classified for the transmission of information which is highly sensitive or risks personal safety.

 

Queensland Government Customer and Digital Group (QGCDG), Housing and Public Works, has issued the following advice:

At the current point in time the QGCDG position on Zoom is as follows:

Zoom

Please refer to the latest Cyber Security Communique via QHEPS on the use of Zoom.

Facetime, WhatsApp and Facebook Messenger
Cyber Security Update

As outlined in Cyber Security Group's QHEPS fact sheet, the chat features for these third party applications can still be used for communicating non-sensitive information i.e. sharing and sending of links are acceptable if the provided links do not contain any sensitive information.

 

Although these applications are easily accessible and using them is permitted, these are not supported applications for Queensland Health devices.

 

What is FaceTime?

FaceTime is a video and audio calling application exclusively for use across Apple iPhones, iPads, Macbook laptops and iMac desktops. Staff can use this application on personal and corporate supplied Apple devices. Learn more.

 

What is WhatsApp?

WhatsApp is a messaging application capable of video and audio calling and is available for download on Apple iOS mobile devices, Android mobile devices, laptops and desktop computers. Staff can use this application on personal and corporate supplied devices. Learn more.

 

What is Messenger?

Messenger is a messaging application by Facebook that also functions as a video and audio calling service. It is only available for download on Apple iOS mobile devices and Android mobile devices. Staff can use this application on personal and corporate supplied devices. Learn more.